Please allow 2-3 business days for your order to ship. You will receive a shipping notification email once your order has been packaged and scheduled for pickup by the shipping company. Most shipping notification emails contain a tracking number.
While we can ship to nearly any address in the world, there are some restrictions on product availability, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping costs for you based on the weight of everything in your order. If the shipping estimate seems inaccurate, please send us a note to email@example.com. We only charge our customers what it costs us to ship their order, so we would be happy to put together a shipping quote for you. Please include your shipping address as well as the name of the products you'd like to purchase.
New subscriptions to Overland Journal start with the next issue published, which can often be 2 or more months away. Please let us know if you would like to start your subscription with the current issue; we'd be happy to ship it to you upon request. Include your name and address, or order number, and send us a note to firstname.lastname@example.org.
Not happy with your purchase? We'd love to make it right.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you don't have an account or can't get logged in, please send us a note to email@example.com and include your order number.